Marine Industry Five Star Certified Dealership
Consumer Commitment
Riverside Marine believes in the tenets of the Marine Industry Certified Dealership Program set forth in this consumer commitment. Established jointly by the Marine Retailers Association of the Americas (MRAA) and the National Marine Manufacturers Association (NMMA), these principles are established to ensure you an enjoyable boating experience. We seek to enhance that experience by providing trained, friendly employees, quality products and reliable services. As part of our desire to continuously make improvements, please let us know if we should fail on our commitment or if you do not understand any information provided to you.
At our dealership, you should expect:
Sales
- The assistance of a capable and knowledgeable sales consultant
- Advertising and representations are truthful and factual
- A written disclosure of all details associated with a purchase
- An explanation of the proper usage and operation of products
- Products properly prepared, inspected and tested before delivery
- The delivery of new products as scheduled
- An explanation of all maintenance requirements and schedules established for your product
- An explanation and written copies of warranties on all products and major components
Service
- The explanation of maintenance/repair plans including estimated repair time and cost
- An itemized list of all charges with thorough explanation
- Prior approval of changes in repair costs or additional charges should they occur
- Maintenance/repair work done right the first time by knowledgeable, trained technicians
- Maintenance/repair work completed when promised
- Timely notice of changes in service delivery time if delays are experienced in repair completion
- Inspection of any replaced/damaged components upon presentation of the invoice/work order
Operations
- Fair, open and honest treatment without discrimination
- Respectful, professional and accurate responses to all your product questions and requests
- Privacy and confidentiality of customer records
This Is Our Commitment to You. You Should Expect a Higher Standard of Professionalism When Working With Us. Please Hold Us Accountable to That Expectation.
Brunswick Master Dealer Certification of Operation Excellence
This program sets a new standard for customer satisfaction, where we are required to apply proven business building strategies for incremental growth through continuous improvement of dealership practices. Brunswick Master certified dealers set the standard for operational excellence that all other dealers seek to attain with their commitment to be the best of the best. To become a Brunswick Master Dealer, the business must satisfy several important requirements in 13 segments across the entire business including Dealership Planning, Continuous Improvement, CSI Scores, Lead Management, Sales, Service, Parts and Marketing. Each contain requirements that must be met, and demonstrate proficiency in each of these requirements.